What information do we collect?

We collect information from you when you fill out a form for the purpose of contacting us or pre-booking an adventure or product booking. Requested details may include your name, contact details and billing or purchasing information. We may also ask some optional marketing questions.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience

-Your information helps us to better respond to your individual needs, including tailored marketing campaigns.

To improve customer service

-Your information helps us to more effectively respond to your online requests and needs. We use your information to provide marketing updates, and send you booking information. We will not share your information with any third parties not involved in our booking or marketing process.

To process bookings

-Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We offer the use of a secure third party booking platform and payment provider. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers such as Google Analytics to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Some personal information is shared with trusted third parties (such as Checkfront, Stripe, Mailchimp) who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy. You may request a copy of any personal information we have relating to yourself and it’s use using the contact details below.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last updated on 19.10.2021

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

The Great Glenorchy Alpine Base Camp
Oban Street, Glenorchy 9372
[email protected]